FAQ Help Center
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Order Related Questions
After the order is successfully paid, you will receive a confirmation email automatically sent by the system.
Failure to complete the payment steps or the transaction not being approved will result in the order appearing as canceled. If you have any questions about this, please contact your bank or credit card issuer.
Please check the registered email address for advertisements or spam, the order confirmation email will be sent by the system . If you enter a wrong email address during payment, you will not receive the relevant email.
After the order is completed, the system will automatically send an order receipt to your email.
Please keep an eye on your email account settings so you don’t miss any important information by mistakenly marking emails as spam.
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Returns & Exchanges
Before returning the product, please send relevant product photos to customer service. When we reply and confirm that it is damaged, please apply for a return in the return system, and then return the product according to the instructions.
**If the returnable product is returned due to damage, but the photo of the relevant product has not been sent to customer service first, the processing time will be longer than usual. **
If the following conditions are met, the product is not within the scope of defects:
In the process of mass production, the thread ends are not trimmed completely, tiny flaws that cannot be identified by the naked eye, traces of chalk marks that are easy to remove, wrinkles, etc.
The unavoidable fiber smell of commodity raw materials or production process.
It takes one day for the system to process the order, please apply on the next day after receiving the product. Please check the content carefully, and contact customer service if you have any questions.
If you fail to apply for a return or exchange, your product may not be eligible for return or exchange; if you confirm that the product is returnable and you receive the product on the same day, you need to wait until the next day to apply.
Please note that if you have not applied for a return or exchange, but have returned it to the warehouse, we will not process it immediately. Priority will be given to applying for returns online. Please note that handwritten returns and exchanges forms will not be accepted.
Shipping & Recent Orders
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