Auysmas FAQ

Inquiries About Your Order

After successfully completing your payment, you will automatically receive a confirmation email from our system.

If for any reason the payment process is not completed or the transaction is not approved, your order will be marked as canceled. Should you have any inquiries regarding this matter, we recommend reaching out to your bank or credit card issuer for assistance.

Why have I successfully placed an order, but have not received any email notification?

Please check your registered email address for advertisements or spam folders, as the order confirmation email will be sent by the system. If you entered an incorrect email address during payment, you may not receive the relevant email.

How to check my order receipt?

After your order is completed, the system will automatically send a receipt to your email address. Please ensure that your email account settings are configured correctly to avoid missing any important information, as emails might be mistakenly marked as spam.

Return & Exchange Policy

I received a damaged or incomplete item, how does the return process work?

Before initiating a return, kindly send relevant product photos to our customer service team. Once we confirm the damage, please proceed to apply for a return using our return system and follow the provided instructions for shipping the product back.

Please note that if a returnable product is sent back due to damage without prior submission of relevant product photos to customer service, the processing time may be longer than usual.

The product is not considered defective under the following conditions:

Incomplete trimming of thread ends during mass production
Minor flaws not visible to the naked eye
Traces of chalk marks that are easily removable
Wrinkles, etc.
Unavoidable fiber smell from raw materials or production processes.

How do I apply for a return, exchange, and follow-up on the process?

The system requires one day to process orders, so please submit your return request the day after receiving the product. Review the contents carefully and reach out to customer service with any inquiries.

Failure to initiate a return or exchange promptly may render your product ineligible. If you determine the product is returnable and received it on the same day, kindly wait until the following day to submit your request.

Please be aware that returns or exchanges sent to the warehouse without prior online application will not be processed immediately. Online applications take precedence over handwritten forms, which are not accepted.

Shipping & Order History

How was my package shipped?

Your package was shipped via UPS or FedEx, two reputable courier services known for their reliability and efficiency. Rest assured that your item is in good hands and on its way to the address you provided. With UPS and FedEx’s extensive network and advanced tracking capabilities, you can easily monitor the progress of your delivery and anticipate its arrival.